【熱】英語道歉信

　　在我們平凡的日常里，道歉信對我們的作用越來越大，我們通常在對別人表示賠禮道歉時會用到道歉信。相信很多朋友都對寫道歉信感到非常苦惱吧，以下是小編精心整理的英語道歉信，僅供參考，希望能夠幫助到大家。

Dear Ms Winston,

　　The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.

　　I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.

　　Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.

　　Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.

　　Ms. Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

　　If you have any questions please don’t hesitate to call me at xxxxxxx.

　　Yours in service

　　Tony

　　Manager, customer solutions

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